Breaking News: BBB closes Staples Case

Sadly, the Better Business Bureau as responded by the following notice:

Dear Louis Brown :
This notification is in regards to your complaint submitted on 1/2/2012 1:52:12 PM against Staples, Inc.. Complaint # 8865501.

BBB has closed complaint #8865501.

After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint and has closed the complaint. This complaint will be publicly reported on the business’s BBB Business Review for 36 months.

If BBB has additional information to provide you to assist you in pursuing your complaint with a government agency, and/or provide you with some educational tips, the information will be displayed below.

Thank you.
Better Business Bureau

The only good thing about this is that the complaint will remain with the BBB for a while.  I do not consider this a win, but yet another series of lies that this time was persuaded by the BBB.  All I can say is beware if you use any charge card at Staples as the company could and WILL store your information whether you like it or not.  Once again, this is proof that Staples is absolutely the worst company and continues to scam.

Another Update: Staples Response

Here is what they said:

To reiterate, although a Rewards number was not used on this recent purchase, it was used in conjuction with the same credit card in the past. When the card is used regardless if used with a rewards number, the unique created code is recognized and will trigger a marketing email if one is assigned for the product purchased. Once again, this practice is in compliance with all regulations.

So let’s see what happens with my response saying that the names didn’t match!!

And the bull goes on…

Breaking Scam Info: A Newly Discovered Staples Privacy Violation Scam

Yesterday I received an email from Staples to review a product that my mother purchased at Staples store while she was out of state.  The problem with this is that she doesn’t have a rewards card with the company nor has she ever given out her (actually mine) email address.  So, how did the company get my email address?

The purchase was made with a credit card, which I also have the same card number.  I did have a Staples Reward card (a gold member one) which I have not used in nearly 9 years and I also had an associate card which hasn’t been used in nearly 3 years.  It seems that Staples linked the provided charge card number to one of my former rewards cards, thus getting the email address I signed up with on either rewards cards.  This means that Staples stores the credit card information that is linked with rewards cards whether the customers want them to or not.  Not only is this unethical, but it is very ILLEGAL!  Another great Staples scam uncovered!!  Who says that this storing of credit card numbers is even secure?  I don’t believe it is if the linking for them was so easy to do.  This is all we need is Staples illegally storing credit card information without the knowledge of its customers.  Once again Staples EXCELLENT JOB!!  You are continuing my proof of just how bad you really are!

I also wish to thank Staples for telling me of my Christmas gift as well…they really are a Scrooge and dumb as well…